Returns & Exchanges

What is your policy on returns for custom orders? Due to the bespoke nature of our work, all custom stationery, personalized signage, and made-to-order keepsakes are final sale. Once a design proof has been approved and production has begun, we cannot accept returns or cancellations.

What if my order arrives damaged? While we take extraordinary care in packaging our acrylics and mirrors, we understand that accidents can happen during transit. If your order arrives damaged, please contact us at bexsboutiqueinc@gmail.com within 48 hours of delivery with photos of the damage and the packaging. We will prioritize a replacement to ensure your event stays on track.

Can I make changes after I have approved my proof? Because we move quickly into the production phase to meet event deadlines, changes requested after proof approval may incur additional material and labor fees. We encourage you to review all spelling, dates, and layouts carefully during the proofing stage.

What if there is an error on my order? If there is a clerical error on our end that differs from your final approved proof, we will rectify the mistake immediately by rushing a replacement to you at no additional cost. Your satisfaction and the integrity of your event are our highest priorities.

Please note that colours may vary slightly between digital screens and physical materials. We strive to represent our tinted acrylics and cardstocks as accurately as possible.